Cancellation Policy

In the event Client needs to cancel a scheduled cleaning appointment, forty-eight (48) hours’ notice to KHFM Hospitality & Facility Management Services Ltd is required. Notice may be given by Email, SMS (text) or Phone. Should Client fail to give forty-eight (48) hours’ notice on more than one (1) occasion, Client must pay 50% for the cancelled cleaning first offence and 100% of the fee for cancelled cleanings thereafter. Cancelling more than three (3) consecutive cleanings or more than seven (7) total scheduled cleanings, without prior approval of KHFM Hospitality & Facility Management Services Ltd, will be deemed a material breach and allow KHFM Hospitality & Facility Management Services Ltd to cancel them contract and/or pricing agreement or to seek legal remedies. In the event that KHFM Hospitality & Facility Management Services Ltd needs to cancel a scheduled cleaning appointment 24 hours’ notice will be given to client.

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